Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

• Account information: name, email address, phone number, and password.
• Medical travel requirements: procedure or condition you are seeking treatment for, preferred destinations, budget, and timing (only the details you choose to share to help us match you with suitable providers).
• Travel preferences: accommodation type, travel dates, companion details, dietary or accessibility needs.
• Payment information for any concierge or booking-related fees, processed via our third-party payment processor.
• Communications you send us via contact forms, chat, or email support.

1.2 Information Collected Automatically

• Device and usage data: IP address, browser type, device identifiers, pages visited, and timestamps.
• Cookies and similar tracking technologies (see Section 5).
• Approximate location derived from IP address, or precise location if you grant permission.

1.3 Information from Third Parties

• Confirmation and status updates from partner hospitals, clinics, hotels, or travel providers you choose to engage with.
• Information from analytics or advertising partners, and from social login providers if you sign in via Google/Facebook.

2. How We Use Your Information

We use the information we collect to:

• Match you with hospitals, clinics, and destinations suited to your medical and travel needs.
• Coordinate accommodation, transport, and itinerary recommendations.
• Process any applicable service or concierge fees.
• Respond to inquiries and provide customer support.
• Send service-related updates, such as quote confirmations or itinerary changes.
• Send marketing communications where permitted, with an option to opt out at any time.
• Improve, personalize, and secure the Site and Services.
• Comply with legal obligations and enforce our Terms of Use.

We do not use your medical travel requirements for advertising purposes, and we only share them with third parties as described in Section 3, with your knowledge that doing so is necessary to obtain quotes or bookings.

3. How We Share Your Information

We may share information with:

• Partner hospitals, clinics, hotels, and travel providers you choose to request quotes from or book with, so they can respond to your inquiry.
• Service providers who perform functions on our behalf (e.g., hosting, payment processing, analytics, customer support), under confidentiality obligations.
• Legal and safety authorities, where required by law or to protect the rights, safety, or property of ClickHospitals, our users, or the public.
• A successor entity in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

We do not sell your personal information to third parties.

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, respond to your inquiries, comply with legal obligations, and resolve disputes. Retention periods vary by data type and jurisdiction.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to keep you logged in, remember preferences, analyze site traffic, and support relevant advertising. You can control cookies through your browser settings; disabling them may limit some features of the Site.

6. Data Security

We implement administrative, technical, and physical safeguards designed to protect your information, including encryption in transit (HTTPS) and access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the right to access, correct, or delete your personal information, object to or restrict certain processing, withdraw consent, request a portable copy of your data, or opt out of marketing communications at any time. To exercise these rights, contact us at privacy@clickhospitals.com.

EU/UK users have rights under the General Data Protection Regulation, including the right to lodge a complaint with your local data protection authority. California users have rights under the CCPA/CPRA, including the right to know what personal information is collected and to request deletion; we do not sell or share personal information as defined under that law.

8. Children's Privacy

The Site is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us so we can delete it.

9. Third-Party Links and Providers

The Site may link to or facilitate contact with third-party hospitals, clinics, hotels, airlines, and other travel providers. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies separately.

10. International Data Transfers

Because our Services connect you with providers across multiple countries, your information may be transferred to and processed in countries other than your own, which may have different data protection laws. We take reasonable steps to ensure appropriate safeguards are in place for such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be notified via the Site or by email. The “Last Updated” date above reflects the most recent revision.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your. privacy rights, contact us at:

ClickHospitals

Email: privacy@clickhospitals.com