Frequently Asked Questions

1. What is ClickHospitals?

ClickHospitals is a medical tourism directory that helps you find the most suitable hospitals and treatment locations based on your medical needs. Beyond hospitals, we also help you plan the full trip — accommodation, flights, local transport, nearby attractions, and dining — so you can focus on your treatment and recovery.

2. Is ClickHospitals a hospital or a healthcare provider?

No. ClickHospitals does not provide medical treatment, employ doctors, or operate hospitals. We are a directory and trip-planning platform that connects you with independent hospitals, clinics, and travel/accommodation providers.

3. Which countries or cities does ClickHospitals cover?

We cover top medical tourism destinations across Asia, the Middle East, Europe, and Latin America, including countries such as Turkey, India, Thailand, and the UAE, with new destinations added regularly.

4. Is ClickHospitals free to use?

Yes, browsing and searching the directory is completely free. If you choose to use our concierge or itinerary-planning service, a service fee may apply, which will always be disclosed upfront before you confirm.

5. How does ClickHospitals help me find the right hospital?

You can search by treatment type, medical condition, destination, budget, and other preferences. We match you with hospitals and specialists suited to your specific requirements, along with relevant accommodation and travel options nearby.

6. How are hospitals and clinics selected for the directory?

Hospitals and clinics are selected based on international accreditation (such as JCI or equivalent local standards), verified patient reviews, medical specialization, years of operation, and quality-of-care standards.

7. Can I compare multiple hospitals before deciding?

Yes. You can view and compare hospital profiles, treatment options, estimated costs, and patient reviews side by side.

8. Does ClickHospitals guarantee treatment outcomes?

No. ClickHospitals does not guarantee the outcome, quality, or availability of any treatment. All medical decisions and outcomes are between you and the healthcare provider you choose.

9. Can I get a cost estimate before booking?

Yes, where available, hospital listings include estimated costs for common procedures. Final pricing is confirmed directly with the hospital or clinic.

10. Does ClickHospitals help with flights and accommodation?

Yes. Once you select a treatment location, we help you find suitable flights, hotels, or extended-stay accommodation near your chosen hospital.

11. Can ClickHospitals suggest places to visit or things to do during recovery?

Yes. We provide recommendations for nearby attractions, restaurants, and leisure activities suited to your recovery timeline and mobility needs.

12. Will someone help me plan my full itinerary?

Yes. Our concierge team can help build a complete itinerary — treatment scheduling, accommodation, transport, and recovery activities — tailored to your needs. You can also plan everything yourself using the directory if you prefer.

13. Do I need a visa to travel for treatment?

Visa requirements vary by destination and nationality. We provide general visa guidance for medical travel, but final requirements and approval are determined by the relevant embassy or consulate of your destination country.

14. What if my treatment requires an extended stay or follow-up visits?

We can help you find accommodation and local support suited to longer recovery periods or multiple visits, depending on your treatment plan.

15. How much does treatment abroad typically cost through ClickHospitals?

Costs vary significantly by procedure, hospital, and destination. Use our directory to compare estimated costs across different providers and locations.

16. Does ClickHospitals charge a booking fee?

Hospital and clinic bookings arranged directly through the directory are free. A service fee may apply if you use our concierge or full itinerary-planning service, and this is always disclosed upfront.

17. What payment methods are accepted?

We accept credit/debit cards, bank transfers, and other secure third-party payment processors.

18. Are there refund or cancellation policies?

Refund and cancellation terms vary depending on the hospital, hotel, or travel provider you book with. Always review the specific policy shown at the time of booking.

19. Is medical tourism safe?

Traveling for medical treatment carries the same general risks as any medical procedure, plus additional considerations like travel logistics, aftercare, and follow-up. We recommend discussing your travel and treatment plan with your local doctor before proceeding.

20. What happens if something goes wrong during or after treatment?

Any medical complaint, complication, or dispute regarding treatment should be directed to the hospital or clinic that provided care, as they are the responsible medical provider — not ClickHospitals.

21. Does ClickHospitals provide travel insurance?

We can recommend medical and travel insurance partners upon request, though we do not underwrite or provide insurance directly.

22. Can I read reviews from other patients?

Yes, where available, hospital and clinic listings include patient ratings and reviews to help inform your decision.

23. Do I need an account to use ClickHospitals?

You can browse the directory without an account. Creating an account lets you save searches, request quotes, and manage your itinerary in one place.

24. How do I contact ClickHospitals for support?

You can reach our support team at support@clickhospitals.com or through the contact form on our Site.

25. How is my personal and medical information protected?

We take data privacy seriously. Please refer to our Privacy Policy for full details on how your information is collected, used, and protected.

26. Where can I read the full terms of using ClickHospitals?

Please refer to our Terms of Use for the complete terms governing your use of the Site and Services.